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HY Support

by Hinfinity

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Hinfinity
Support
🚀 Enterprise Solutions & Support

Empowering Global Businesses with SLATE & Expert Support

Transform your business operations with our comprehensive SLATE platform (AI Terminal, HRMS, CRM, Agriculture) and leverage our world-class development services for custom solutions, mobile apps, and enterprise software.

Meet SLATE - Your All-in-One Business Platform

Streamline your operations with our integrated SaaS solution designed for modern enterprises

SLATE AI Terminal
AI-Powered Business Intelligence Platform
  • AI Model Integration & Management
  • Context-Aware Processing
  • Intelligent Automation
  • Advanced Analytics & Insights
HRMS by SLATE
Human Resource Management System
  • Employee Management & Onboarding
  • Payroll & Benefits Administration
  • Performance Tracking & Reviews
  • Leave Management & Attendance
CRM by SLATE
Customer Relationship Management
  • Lead Generation & Management
  • Sales Pipeline Tracking
  • Customer Communication Hub
  • Analytics & Reporting
Agri-Crop by SLATE
Comprehensive Agriculture Management Platform
  • Farm Planning & Crop Management
  • Livestock Tracking & Health Records
  • Equipment & Resource Management
  • Weather & Analytics Dashboard

Comprehensive Development Services

From custom software solutions to mobile app development, we deliver excellence across all platforms

Automation Workflows

Design and implement automated workflows to optimize your business processes.

  • • Workflow Design & Optimization
  • • Task Automation
  • • Integration Workflows
  • • Performance Monitoring
Business Automation

Intelligent automation solutions to streamline operations and reduce manual tasks.

  • • Process Automation
  • • AI-Powered Solutions
  • • Robotic Process Automation
  • • Smart Decision Systems
Micro SaaS Implementations

Specialized micro SaaS solutions for niche business requirements and rapid deployment.

  • • Niche SaaS Development
  • • Rapid Prototyping
  • • Scalable Architecture
  • • Multi-tenant Solutions
Custom Business Solutions

Bespoke solutions designed around your unique business processes and requirements.

  • • Business Process Automation
  • • Workflow Management Systems
  • • Data Analytics Platforms
  • • Integration Solutions
Custom Software Development

Tailored software solutions built to meet your specific business requirements and workflows.

  • • Enterprise Applications
  • • API Development & Integration
  • • Legacy System Modernization
  • • Cloud-Native Solutions
Mobile App Development

Native and cross-platform mobile applications for iOS and Android platforms.

  • • iOS App Development
  • • Android App Development
  • • React Native Solutions
  • • App Store Optimization
E-Commerce Platforms

Complete e-commerce solutions with payment integration and inventory management.

  • • Custom E-commerce Development
  • • Payment Gateway Integration
  • • Inventory Management Systems
  • • Multi-vendor Marketplaces
Resource Deployment

Skilled professionals deployed on contract basis to augment your development teams.

  • • Dedicated Development Teams
  • • Project-based Resources
  • • Technical Consultancy
  • • Flexible Engagement Models
24/7 Support & Maintenance

Comprehensive support and maintenance services to keep your systems running smoothly.

  • • Round-the-clock Support
  • • System Monitoring
  • • Regular Updates & Patches
  • • Performance Optimization

Why Global Enterprises Choose Hinfinity

Trusted by businesses worldwide for reliable, scalable, and innovative solutions

150+

Global Clients

Serving enterprises across 7+ countries

99%

Uptime SLA

Enterprise-grade reliability and performance

24/7

Expert Support

Round-the-clock technical assistance

5+

Years Experience

Proven track record in enterprise solutions

Frequently Asked Questions

Find quick answers to common questions about SLATE platform and our services

S
SLATE Platform

What is SLATE and what does it include?

SLATE is our comprehensive business management platform that includes four integrated modules:

  • SLATE AI Terminal: AI-powered business intelligence platform with model integration, context-aware processing, and intelligent automation.
  • HRMS by SLATE: Complete employee lifecycle management, payroll, benefits, performance tracking, and attendance management.
  • CRM by SLATE: Lead generation, sales pipeline tracking, customer communication, and analytics.
  • Agri-Crop by SLATE: Farm planning, crop management, livestock tracking, and agricultural analytics.

All modules work seamlessly together to provide a unified business management experience.

Can I use individual SLATE modules or do I need all four?

Yes, you can subscribe to individual SLATE modules based on your business needs. However, using all four modules together provides the best value and seamless data integration. You can start with one module and add others as your business grows.

How long does SLATE implementation take?

Implementation timeline varies based on your organization size and complexity:

  • Small businesses (1-50 employees): 2-4 weeks
  • Medium businesses (51-500 employees): 4-8 weeks
  • Large enterprises (500+ employees): 8-16 weeks

Our dedicated implementation team ensures smooth migration with minimal disruption to your operations.

Is my data secure with SLATE?

Absolutely. SLATE employs enterprise-grade security measures including:

  • 256-bit SSL encryption for data transmission
  • AES-256 encryption for data at rest
  • SOC 2 Type II compliance
  • GDPR and CCPA compliance
  • Regular security audits and penetration testing
  • Multi-factor authentication (MFA)
  • Role-based access controls

Development Services

What technologies do you use for custom development?

We work with modern, industry-standard technologies:

Frontend:

  • React, Angular, Vue.js
  • Next.js, Nuxt.js
  • TypeScript, JavaScript
  • Tailwind CSS, Bootstrap

Backend:

  • Node.js, Python, Java
  • .NET, PHP, Ruby
  • Express, Django, Spring
  • GraphQL, REST APIs

Mobile:

  • React Native, Flutter
  • Native iOS (Swift)
  • Native Android (Kotlin)
  • Xamarin

Database & Cloud:

  • PostgreSQL, MySQL, MongoDB
  • AWS, Azure, Google Cloud
  • Docker, Kubernetes
  • Redis, Elasticsearch

How do you handle project management and communication?

We follow agile methodologies with transparent communication:

  • Dedicated Project Manager: Single point of contact for your project
  • Regular Updates: Weekly progress reports and milestone reviews
  • Agile Sprints: 2-week development cycles with regular demos
  • Communication Tools: Slack, Microsoft Teams, or your preferred platform
  • Project Tracking: Jira, Trello, or Azure DevOps for transparency
  • Documentation: Comprehensive technical and user documentation

Do you provide ongoing maintenance and support?

Yes, we offer comprehensive post-launch support:

  • Bug Fixes: 90-day warranty for bug fixes post-launch
  • Maintenance Plans: Monthly or annual maintenance contracts
  • Updates & Upgrades: Technology stack updates and feature enhancements
  • Performance Monitoring: 24/7 system monitoring and optimization
  • Security Updates: Regular security patches and vulnerability assessments
  • Technical Support: Dedicated support team with SLA guarantees

What is your typical project timeline and cost?

Project timelines and costs vary based on complexity and requirements:

Project TypeTimelineStarting Cost
Simple Website2-4 weeks$500 - $2,000
E-commerce Platform6-12 weeks$1,500 - $50,000
Mobile App (Single Platform)8-16 weeks$25,000 - $75,000
Custom Enterprise Software12-24 weeks$50,000 - $200,000+

*Costs are estimates and vary based on specific requirements. Contact us for a detailed quote.

Technical Support

What support channels are available?

We offer multiple support channels to meet your needs:

  • 24/7 Live Chat: Instant support through our website chat widget
  • Email Support: support@hinfinitysolutions.com with guaranteed response times
  • Phone Support: +91 9888-9333-17 during business hours
  • Video Calls: Screen sharing sessions for complex issues
  • Support Portal: Submit tickets and track progress online
  • Community Forum: Connect with other users and experts

How quickly will I receive support?

Our response times are based on priority levels:

CRITICAL

15 minutes

System down

HIGH

1 hour

Major issues

MEDIUM

4 hours

Feature requests

LOW

24 hours

General questions

Do you provide training for new users?

Yes, we offer comprehensive training programs:

  • Onboarding Sessions: Personalized training for new implementations
  • Video Tutorials: Step-by-step guides for all features
  • Live Webinars: Weekly training sessions on specific topics
  • Documentation: Comprehensive user manuals and guides
  • Custom Training: Tailored sessions for your team's specific needs
  • Certification Programs: Advanced training with certificates

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Billing & Account

What payment methods do you accept?

We accept various payment methods for your convenience:

  • Credit Cards (Visa, MasterCard, American Express)
  • Bank Transfers (ACH, Wire Transfer)
  • PayPal and other digital wallets
  • Purchase Orders (for enterprise clients)
  • Others (Cash, Cheques) - upon request

All payments are processed securely with PCI DSS compliance.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time:

  • No Long-term Contracts: Month-to-month billing available
  • 30-day Notice: Cancel anytime with 30 days notice
  • Data Export: Full data export provided before cancellation
  • Prorated Refunds: Unused portion refunded for annual plans
  • Reactivation: Easy reactivation if you change your mind

We also offer account freezing options for temporary suspensions.

Do you offer discounts for annual payments?

Yes, we offer attractive discounts for longer commitments:

  • Annual Payment: 15% discount on all plans
  • 2-Year Commitment: 25% discount on all plans
  • Enterprise Discounts: Custom pricing for 100+ users
  • Non-Profit Discount: 20% discount for registered non-profits
  • Educational Discount: 30% discount for educational institutions
  • Startup Program: Special pricing for qualifying startups

?
General Questions

How does Hinfinity ensure business continuity?

We have robust measures in place to ensure uninterrupted service:

  • 99.9% Uptime SLA: Guaranteed service availability
  • Redundant Infrastructure: Multiple data centers and failover systems
  • Daily Backups: Automated backups with point-in-time recovery
  • Disaster Recovery: Comprehensive disaster recovery plan
  • 24/7 Monitoring: Continuous system monitoring and alerts
  • Load Balancing: Distributed traffic management

Can SLATE integrate with our existing systems?

Yes, SLATE is designed for seamless integration:

  • REST APIs: Comprehensive API documentation for custom integrations
  • Pre-built Connectors: 200+ integrations with popular business tools
  • SSO Integration: Single Sign-On with Active Directory, LDAP, SAML
  • Data Migration: Automated migration from legacy systems
  • Webhook Support: Real-time data synchronization
  • Custom Integration: Our team can build custom integrations

Popular integrations include Salesforce, QuickBooks, Office 365, Google Workspace, and more.

What makes Hinfinity different from competitors?

Several factors set us apart in the market:

  • Integrated Platform: AI Terminal, HRMS, CRM, and Agriculture in one unified system
  • Global Expertise: 5+ years serving 150+ clients across 7+ countries
  • Custom Development: Full-service development team for bespoke solutions
  • Flexible Deployment: Cloud, on-premise, or hybrid deployment options
  • Transparent Pricing: No hidden fees or surprise charges
  • Dedicated Support: Personal account managers and 24/7 technical support
  • Continuous Innovation: Regular feature updates based on customer feedback

Still Have Questions?

Can't find the answer you're looking for? Our expert support team is here to help you with any questions about SLATE or our development services.

Employee Quick Access (Portal)

Quick access to all employee resources, systems, and tools. Everything you need to stay productive and connected.

Emergency Contacts & Important Information

Keep these important contacts and resources handy for urgent situations and quick reference.

HR Connect

Urgent HR matters and workplace issues

hr@hinfinity.in

Email Support

General inquiries and support

support@hinfinitysolutions.com

Phone Support

Direct phone assistance

+91 9888-9333-17

Business Hours: Monday - Friday, 8:00 AM - 11:00 PM IST General & UK Shift

Stay Connected On-the-Go

Download the Hinfinity mobile app to access SLATE, submit requests, and stay connected with your team from anywhere.

Comprehensive Customer Support

Get personalized assistance from our expert support team. We're here to help you succeed with SLATE and our development services.

✓ 24/7 Support Available
✓ Average Response: 2 Hours
✓ Dedicated Account Managers
Submit Support Request
Please provide detailed information about your inquiry so we can assist you effectively.
Direct Contact

Email Support

support@hinfinitysolutions.com

Phone Support

+91 9888-9333-17

Live Chat

Available 24/7

Support Process
1

Request Received

Instant confirmation email sent

2

Expert Assignment

Matched with specialist within 1 hour

3

Resolution

Solution provided with follow-up

Response Times
Critical15 minutes
High1 hour
Medium4 hours
Low24 hours

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